If for any reason you are not satisfied with your purchase, you can return it to us within 14 days of delivery. You must notify us by email or phone and tell us the reason for the return. After receiving your return, we will refund the purchase price to your account within 14 days.
- Register your return
To register your return, simply contact email@example.com . Our customer service team will process a return to you as soon as possible.
- Prepare your product
Pack the product you are returning properly and securely, preferably in the original packaging. Please note: Unfortunately, we cannot cover the costs for the return shipment.
Have the purchase amount refunded to your account
A full refund will be made to the original method of payment after we receive your returned item. If possible, items should be returned in their original condition and as undamaged as possible. The purchase amount will be refunded to you via the payment method you used. The purchase amount will be refunded to your bank account or another payment method within two working days.
Please note: Always contact our customer service before returning your order. Orders returned without prior contact cannot be refunded.
A list of hygiene items that cannot be returned and are non-refundable (the list is not exhaustive): underwear, bikini, makeup, hair styling products, beauty products, etc. We take hygiene and public safety seriously and, for the safety of our customers, do not accept returns of beauty and health products.
Cancellation of Orders
You can only cancel your order 24 hours after placing the order. After 24h our orders are stopped in the processing and after that a cancellation is unfortunately no longer possible.
If you wish to cancel your order, please contact firstname.lastname@example.org after you have placed your order.
The return is always at the risk of the sender, the return costs are not reimbursed.